Job Details

Administrative Support Assistant III, Student Health Center - UTK

Position Number: 6143013
Location: Chattanooga, TN
Position Type: Health and Medical Services

Administrative Support Assistant III, Student Health Center - UTK
Knoxville, TN, United States

Job Identification: 2615
Job Category: Administrative
Posting Date: 04/14/2025
Job Schedule: Full Time
Locations: 1502 Cumberland Avenue, Knoxville, TN, 37996, US

Job Description
The Admin Support Assistant position is expected to provide customer service and support to all the stakeholders who need assistance from the Student Health Administrative staff including eligible students, co-workers, other department personnel, and visitors. The position shall provide administrative support for the Associate Director in areas such as personnel records maintenance, preparation of reports and special projects. The chosen applicant will work collaboratively with the graduate student insurance personnel regarding referral management, invoice reconciliation, and the waiver opt-out duties. Provides administrative support for the receipt and recording of immunization records for all new incoming students.

Responsibilities

Administrative support duties for the administrative office including assistance in answering the telephone and directing calls, filing, preparation of reports, serving as backup cashier, and provision of customer service for all who enter the administrative office.
Insurance administration responsibilities include the submission of referrals for eligible students who are referred to outside medical providers for treatment. Review of enrollment and eligibility for enrollment in the graduate student insurance program. The review of comparable coverage from other insurance providers to meet the minimum requirements of the University of Tennessee insurance plan.
Serves as the primary administrative support for the Associate Director. Ensure all personnel records are up to date. Licensure and credential records are maintained as required by accreditation standards. Assists in the preparation of special reports as needed. Maintains paper and electronic records in an organized and logical manner.
Participate in new student orientations and can answer questions relating to insurance, eligibility, billing, immunization requirements, and services offered at the Student Health Center.

Qualifications
Required Qualifications

Education: Associate degree required.
Experience: Minimum of three years of experience in a business office setting. Must have experience in organizational duties and being detailed oriented.
Knowledge, Skills, Abilities: Must have knowledge of basic bookkeeping. Must have the skill of being detailed oriented and strong organizational skills. Must always maintain confidentiality. Must have the ability and desire to learn different software programs, must have strong computer skills and experience working in Microsoft Office programs especially Word and EXCEL. Must possess and practice good listening and communication skills. Must be willing to work and provide customer service for all individuals from diverse backgrounds and cultures. Must have knowledge of basic medical terminology.

Preferred Qualifications

Education: Bachelor's degree
Experience: Preference will be given to the individual who has three to five years' experience in a medical office. Experience in working with medical billing, medical insurance, and preparation of reports within a medical environment.
Knowledge, Skills, Abilities: Prefer someone who has knowledge of health insurance standards, medical coding, billing, documentation and HIPAA requirements.

Work Location

University of Tennessee, Student Health Center, 1800 Volunteer Blvd, Knoxville, TN

Compensation and Benefits

UT market range: MR 04
Anticipated hiring range: To be determined by market range compensation recommendation, previous experience and applicable skills
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

For best consideration applicants should submit the below materials before April 18, 2025.

Cover letter
Resume
Three References

About The College/Department/Division The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to grow their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.

Our departments provide essential services that support student success and future growth, fostering engagement, leadership, and wellness while enhancing belonging. Together, they create transformative experiences that help students achieve both academic and personal goals.

Additional Information on all postings provided by UTK

About Us

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2615/?mode=location